RETURNS & EXCHANGES
ALL RETURNS ARE FREE
At this time, we do not offer exchanges.
We offer returns for a refund in the original form of payment. If you would like to return an item purchased, please send us a request for a return authorization within 30 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
- Items must be returned in new & unused condition, with all original packaging and tags attached.
- We cannot refund or take returns on clothing that has been worn or used.
- We strictly do not accept returns that have been worn for press and styling purposes including photoshoots.
Nonchalant Label reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
We do not provide shipping labels for international returns
International customers interested in a return for an exchange only. NONCHALANT LABEL is not responsible for lost and/or stolen return packages. For more information on making an international return please email firstname.lastname@example.org
If an item is received damaged or defective, please contact customer service immediately at email@example.com
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable by UPS will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.
HOW TO REQUEST A RETURN
We offer returns for a full refund in the original form of payment. To return an item please email us.
Please email all policy questions or comments to firstname.lastname@example.org
Please note that in the case of a sale, we do not offer later price adjustments at this time.